PRIVACY POLICY

GlobalEpay LIMITED – PRIVACY POLICY

Last Updated: [2025-11-22]

GlobalEpay Limited (“GlobalEpay,” “we,” “us,” or “our”) is a Canadian financial technology and payments company that values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and retain your personal information.

By providing personal information to us—whether through our website (including sub-domains), mobile application, email, phone, or in person—you consent to the processing described in this Privacy Policy and authorize GlobalEpay.

1. Who Are We, and What Do We Do?

GlobalEpay Limited is a Canadian-based regulated Payment Services Provider (PSP) headquartered at:

121 Yonge Street, Toronto, ON M5C 1W4, Canada

GlobalEpay provides:

  • International student tuition payment collection
  • Cross-border fee remittances to Canadian universities and colleges
  • Refund services
  • Compliance verification and transaction security
  • Currency conversion, settlement, and reconciliation services

Unless otherwise notified, GlobalEpay is the data controller of your personal information.

2. What Personal Information Do We Collect? Biographical Information
  • Name
  • Address
  • Phone number
  • Email address
  • Date of Birth
  • Country of residence
Student & Academic Information
  • Student ID
  • University name and campus
  • Program details
  • Tuition invoice amount
  • Enrollment or acceptance letters
Financial & Transaction Information
  • Card details (where applicable)
  • Payment history and receipts
  • Refund details
  • Source of funds information
  • Third-party verification results
  • Geographic payment data
  • Transaction metadata
Identity Verification Information

To comply with Canadian AML regulations (PCMLTFA), we may collect:

  • Passport
  • National ID or Driver’s Licence
  • Residency permits
  • Photo identification
  • Proof of address
  • Bank statements (where required)
Cookies, Device & Log Information
  • IP address
  • Device ID
  • Browser type
  • OS information
  • Website usage statistics
  • Interaction patterns
Customer Support Information
  • Name and contact details
  • Inquiry details
  • Call recordings (where applicable)
  • Email communications
Social Media Information
  • Name
  • Profile picture
  • Public social media data
Consent & Preference Information
  • Communication preferences
  • Marketing preferences
  • Records of consent (date, time, method)

If you provide personal information about others, you must obtain their consent.

3. How Do We Use Personal Information? Service Provision & Business Operations
  • Process payments
  • Remit funds to institutions
  • Verify identity
  • Provide receipts
  • Maintain transaction records
Customer Support
  • Responding to inquiries
  • Resolving disputes
  • Notifications
Marketing & Communications

We send updates and promotional content (with consent).

Research, Security & Improvements

We improve user experience, fraud detection, and product features.

Recruitment

We process applicant information when you apply for employment.

Compliance with Laws
  • Sanctions/PEP screening
  • Transaction monitoring
  • Filing regulatory reports
  • Record keeping
Fraud & Crime Prevention Business Reorganization

Your data may be shared during mergers or acquisitions.

4. Opting Out of Communications

You may unsubscribe by using the link in emails, updating your account, or contacting:

privacy@globalepay.ca

Essential service communications will still be sent.

5. With Whom Do We Share Personal Information?

We do not sell personal information.

Service Providers

For compliance, payment processing, cloud hosting, analytics, support, etc.

Universities & Educational Institutions

To validate student details and apply payments.

Banks & Financial Partners Law Enforcement or Regulators Mergers or Acquisitions Voluntary Account Linking
6. How Do We Protect Personal Information?
  • Encryption at rest and in transit
  • MFA and access controls
  • Secure Canadian data centers
  • Vulnerability testing
  • Employee privacy training

If you suspect a breach, contact us immediately.

7. Your Rights
  • Access
  • Correction
  • Deletion
  • Restriction
  • Portability
  • Objection
  • Automated decision review
  • Withdrawal of consent

Email: privacy@globalepay.ca

8. Social Media and Online Engagement

Engagement through platforms such as Facebook, Instagram, X, LinkedIn, and Google is governed by their respective privacy policies.

9. Children’s Privacy

We do not knowingly collect data from individuals under 18. If such data is discovered, it will be deleted.

10. Contact Us

Privacy Officer – GlobalEpay Limited

Email: privacy@globalepay.ca

Address: 121 Yonge Street, Toronto, ON M5C 1W4, Canada

11. Updates to This Privacy Policy

We may update this policy occasionally. Please review it periodically for changes.